FAQ
Q1. Can I have a sample order for solar light?
A1.Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2.What about the lead time?
A2.Sample needs 3-7 days, mass production time needs 30 days.
Q3.Do you have any MOQ limnit for solar light order?
A3.Low MOQ, 1pc for sample checkingis available.
Q4. How do you ship the goods and how long does it take to arrive?
A4.We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arive. Airine and sea shipping also optional.
Q5. How to proceed an order for solar light?
A5:Firstly let us know your requirements or application.Secondly We quote according toyour requirements or our suggestions.Thirdly customer confirms the samples and places deposit for formal order.Fourthly We arrange the production.
Q6. ls it OK to print my logo on solar light product?
A6. Yes, we could print logo on some solar light. Please inform us formally before our producion and confim the designfistly based on our sample.
Q7.Do you offer guarantee for the products?
A7: Yes, we ofer 2 year warranty to battery.Other parts with 3 years warranty.
Q8.How to deal with faulty?
A8.Fistly our products are produced in stict qualty control system and the defective rate will be less than 0.2%.Secondly, during the guarantee period,we will send new lights with new order for small quantity. For defective batch products,we will repair them and resend them to you.Or we can discuss the solution indludingre call accordingto real situation.
